Hello fabulous party planner! 🎉 At Decorations Party Shop, we’re all about making your party planning as magical and stress-free as possible. Below, we’ve answered some common questions to help you navigate your shopping experience with us. If you can’t find what you’re looking for, just drop us a line at [email protected] – we’re here to help!
Product Questions
Q: What types of products do you offer?
A: We specialise in a wide range of party decorations and balloons, including themes like 1st Birthday, Animal Print, Anniversary, Confetti Balloons, and more! Our products are designed to add sparkle and joy to any celebration, with options like balloon sets, decorations kits, and best-selling items to make your event unforgettable.
Q: Are your balloons and decorations reusable?
A: While some of our products, like certain balloons or decoration kits, may be designed for single use, many items can be reused with care. We recommend checking the product descriptions for specific details on reuse and handling to ensure longevity.
Q: Do you have sales or discounts on products?
A: Absolutely! We often run sales on balloons and decorations – check out our “Balloon Sale” and “Decorations Sale” sections on the website for the latest deals. Plus, enjoy free shipping on orders over £50!
Shipping & Delivery
Q: What are your shipping options and costs?
A: We offer two fantastic shipping methods to suit your needs:
– Standard Shipping (£12.95): Shipped via DHL or FedEx, delivered in 10-15 business days after dispatch.
– Free Shipping (on orders over £50): Shipped via EMS, delivered in 15-25 business days after dispatch.
Please note, we ship globally but currently cannot deliver to Asia or some remote areas due to logistics.
– Standard Shipping (£12.95): Shipped via DHL or FedEx, delivered in 10-15 business days after dispatch.
– Free Shipping (on orders over £50): Shipped via EMS, delivered in 15-25 business days after dispatch.
Please note, we ship globally but currently cannot deliver to Asia or some remote areas due to logistics.
Q: How long does order processing take?
A: We’re a small team with a big passion for perfection! Orders are processed within 1-2 business days – we handpick and pack each item with care (and lots of bubble wrap!) before dispatch.
Q: Can I track my order?
A: Yes! Once your order is dispatched, we’ll send you a shipping confirmation email with tracking details so you can follow your party box’s journey right to your doorstep.
Returns & Refunds
Q: What is your return policy?
A: We want you to be thrilled with your purchase! If anything isn’t quite right, you have 15 days from receiving your items to start a return. Just email us at [email protected], and our friendly team will assist you. Note: Return shipping costs are the customer’s responsibility unless the item is faulty or incorrect.
Q: How do I initiate a return?
A: Simply contact us via email with your order details and the reason for return. We’ll guide you through the process and ensure it’s handled smoothly.
Payment & Accounts
Q: What payment methods do you accept?
A: We accept all major credit and debit cards (Visa, MasterCard, JCB) and PayPal for a secure and quick checkout. Your payment information is always protected.
Q: Do I need to create an account to shop?
A: No, you can checkout as a guest! However, creating an account allows you to track orders, save preferences, and enjoy a faster shopping experience next time.
General Questions
Q: Where is Decorations Party Shop based?
A: We’re located at 17 Friars Entry, Oxford, GB OX3G 6FF, but we ship our party magic worldwide (except Asia and select remote areas).
Q: How can I contact customer service?
A: We’d love to hear from you! Email us at [email protected] for any questions or support. Our team is here to help make your celebration shine.
Still have questions? Don’t hesitate to reach out to us – we’re always happy to assist in making your party planning fabulous! 🥳
With love and confetti,
The Team at Decorations Party Shop